We have the friendliest customer support, who is ready 24/7 to help you and will do whatever it takes to address your needs just go to our Contact Us page and fill out the form. Or you could also Email us at hello@aliviou.com.

We offer a 30 day full money-back guarantee, in any case you are unsatisfied with your order. As long as the item/s will be returned in its original condition and packaging. 

Please allow 1-3 days for order processing 

United States, Canada, UK, Australia and New Zealand •  7 - 15 business days

Rest of Europe • 12 - 24 business days

Central & South America, Asia, Africa •  3 - 5 weeks

We also offer our fastest shipping for certain Countries using DHL within 5 - 8 business days for an extra fee.

* All shipping times exclude clearance/customs delays 

* In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

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